You Are Not The Customer: How Customer Centricity Improves Marketing Performance diagnosis

A Marketing Week Career and Salary Survey found that 53% of marketers have no training in marketing. More than half. To most discerning hospitality businesses, that should be a pretty worrying problem...

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It's A Lot Easier To Write A Story When You Know What It's About diagnosis strategy

LinkedIn is alive at the moment with posts about the Cannes Lions International Festival of Creativity. I’ve never been but it certainly feels like I’m there when I scroll through my feed. If it’s not...

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“Love You, W**ker.” diagnosis strategy tactics

Genius brand building – or lad culture on life support?

Foster’s have just dropped a new campaign called Love You Cans and, instead of inspirational slogans or limited-edition graphics, the cans are ...

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Don’t Look Back in Aldi: A Proper Lesson in Customer-Centricity diagnosis

Picture it: a working-class town up in t'north. The sun’s blazing (or 'crackin' t'flags' as we say up there). The beer’s warm and just down the road from Heaton Park, where the Oasis reunion is about ...

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Your Segmentation is Nuts! Why people who eat peanuts have 3.5 times more in common than Gen Z diagnosis

Marketers love to talk about segmentation but, too often, they get it completely wrong. One of the biggest mistakes is treating broad, arbitrary groups (like industry sectors or entire generations) as...

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Paws for Thought: What marketers can learn from Paw Patrol diagnosis

Marketers love the idea of uncovering some hyper-specific, hidden insight that will unlock success. They think that great marketing strategy comes from sophisticated data models, complex algorithms, a...

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